Account Support & Engagement Officer

UK Wide | Marcomms | Full-time | COVID-19 remote



Full time, fixed term contract until 31st August 2021 (with possible extension) - Currently 100% homeworking, with a combination of office and homeworking in the future when feasible, with the exact arrangement to be agreed

Full time (35hrs/week), London

Salary: £24,000-£25,000 

Deadline: 10am on Monday 21st June 2021

A new opportunity has opened up at Into Film in our Marketing and Communications Department. Into Film is an education charity that puts film at the heart of children and young people’s educational, cultural and personal development. We are proud to say that over half of UK schools engage with our exciting programme of film clubs, cinema screenings, resources and training.

This position will initially be offered on a fixed term basis to 31st August 2021 with possible extension.

As customer service leads for Into Film, the Account Support & Engagement Officer (AS&EO) plays a key role in delivering the Into Film strategy and its focus on engagement and retention. The AS&EO supports film clubs and account holders throughout their lifecycle – from recruitment to brand advocate, ensuring they receive the best-possible support. The AS&EO plays a key role in monitoring club and account activity and analysing it to inform ongoing activity. The AS&EO performs administrative tasks that ensure the smooth running of the department..

The successful candidate will have a good understanding of what excellent customer service means in terms of supporting Film Clubs and accounts and how to implement it. A good working knowledge of CRM and associated data systems, campaign measurement tools, analytics, metrics and insights. A good understanding of the education market and curriculum (formal and informal), and how teachers can use film (and the arts more broadly) to meet their teaching and learning objectives and a first-class communication skills (verbal and written)

Please download the Full Job Description and Application Form for further details.  The closing date for applications is Monday 10am on 21st June 2021, with interviews anticipated to be heldon 24th June. 

Please note that we will only consider application forms uploaded at the 'Apply for this position' link below - CVs or email applications will not be considered.  

The successful applicant will need to complete an enhanced DBS check, which will be arranged by Into Film.